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Layaway Associate job in SALISBURY

Company Name:
Sears Holdings
Layaway Associate job in SALISBURY
Requisition ID: 369651BR
Job Function: Customer Service
Employment Category: Regular, Part-time
State: Maryland (MD)
State or Province/City: SALISBURY
Location: 301 TILGHAM ROAD,SALISBURY, MD 21804, US
Post Code: 21804
Post Date: 08/07/2014
Brand: Kmart
Business Unit: Stores - Kmart
Store: 03237: SALISBURY, MD
Provides "World Class" Member Service by surprising and delighting our members every day. Processes all layaway transactions in a fast efficient manner.
o Ensures customer care and selling are #1 priority
o Processes all layaway transactions in a fast efficient manner
o Communicates daily with the management team in the processing of Return to Shelf (RTS) reports in an effort to reduce seasonal shrink
o Possesses knowledge of all areas of the store including specific locations of merchandise
o Ensures that Return to Shelf (RTS) merchandise is processed and returned to sales floor Attach labels to the RTS report for Loss Prevention Manager to review
o Adheres to policies in the processing of check and credit card transactions
o Strong understanding of all register functions including how to process all transactions and forms of tender
o Affixes labels to merchandise or packages to ensure customer satisfaction
o Processes refunded merchandise immediately to maintain accurate integrity and shrink opportunities
o Promotes the use of our credit card, Smart Plans, and add-on sales
o Possesses knowledge of the store, services, and locations of merchandise
o Ensures that department personnel pick up high-ticketed merchandise immediately
o Displays strong skill sets in use of the Remote Maintenance Unit (RMU)
o Follows corporate guidelines relating to Merchandise Claims & Control (MCC), Known-Loss Merchandise, and open/empty packages
o Makes eye contact, smiles and greets all customers that come within ten feet of associate
o Engages in friendly conversation with customers to build customer relationships
o Assists in handling and resolving customer issues and complaints If you can not help the customer, find someone who can
o Demonstrates "Take customer to the merchandise" policy
o Performs other duties as assigned
o Strong reading, writing, oral, and arithmetic skills
o Ability to possess a positive, friendly demeanor
o Ability to lift and move merchandise, typically a minimum of 20lbs
o Repetitive bending, lifting, stretching and reaching skills
o Ability to be cross-trained
o Demonstrate strong skills set in suggestive selling techniques
o Ability to understand and follow oral and written instructions
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